Q4UNever queue again.

Pay someone to hold your place in line or earn money by queuing for others.

HOW IT WORKS

For Requesters

Post a request, set your bounty, and let someone else do the waiting.1. Find an event or queue
Search for events, trainer drops,
restaurant queues, and more near you.2. Post your request
Set how much you're willing to pay.
Minimum £5, you decide the rest.3. Show up at the end
Your Queuer holds your spot. You arrive
just before entry and take over.

TRUST AND SAFETY

Built on verified identities.

Every Queuer on Q4U is identity verified
before accepting their first job. Payments
are held securely and only released on
successful completion.Secure payments - Powered by Stripe
Identity verified - Every Queuer verified
before their first job
QR code handoff - Tamper proof job completion

HOW IT WORKS

For Queuers

Browse local queue jobs and get paid to wait.1. Find jobs near you
See requests on a map or list view.
Filter by location, bounty, and event type.2. Accept and queue
Head to the venue, take an arrival photo,
and hold the spot.3. Scan and get paid
Payouts land in your account within a few
business days (your first payout may take
a little longer while Stripe verifies your account).

POPULAR USE CASES

  • Trainer drops

  • Concert tickets

  • Restaurant queues

  • Product launches

  • Theme park rides

  • Government offices

Q4U is a product of Get Simple Solutions LTD
Registered in England and WalesPrivacy Policy | Terms of Service

© 2026 Get Simple Solutions. All rights reserved.

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Q4U Account & Data Deletion

Q4U is operated by Get Simple Solutions Ltd. You can delete your Q4U
account and associated data at any time.How to request deletion

  • In the app: Profile → Settings → Delete Account, then confirm. Your account is deactivated immediately and your personal data is deleted/anonymised.

  • Or email [email protected] from your registered email address with the subject "Delete my account". We will action it within 30 days.

What is deleted
Your name, email address, phone number, profile photo, and account
details are permanently removed or anonymised. Identity verification
documents (if submitted) are deleted within 30 days.What is retained
Transaction and payment records are kept for up to 7 years where
required by law (tax, accounting, fraud prevention), in de-identified
form where possible.
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TERMS OF SERVICE

Q4U is operated by Get Simple Solutions LTD
Last updated: July 20261. AGREEMENT TO TERMSBy downloading, accessing, or using the Q4U app or website, you agree to be bound by these Terms of Service. If you do not agree, do not use Q4U.Q4U is operated by Get Simple Solutions LTD, a company registered in England and Wales (company number 16620856, registered office Imperial House Unit 12, 144 East Street, Epsom, Surrey, United Kingdom, KT17 1EY).Nothing in these Terms affects your statutory rights as a consumer.2. WHAT Q4U ISQ4U is a digital marketplace that connects Requesters (people who want someone to queue for them) with Queuers (people who queue on their behalf in exchange for payment).Q4U provides the platform and payment infrastructure. We are not a party to the queuing arrangement itself. That is a contract between the Requester and the Queuer. Queuers provide their services as independent, self-employed individuals and are not employees, workers, or agents of Q4U (see section 14).3. ELIGIBILITYTo use Q4U you must:

  • Be at least 18 years old

  • Be located in the United Kingdom

  • Have the legal right to enter into a

  • binding contract

  • Provide accurate and truthful information during registration

Queuers must additionally:

  • Have the legal right to work in the United Kingdom

  • Complete our identity verification process before accepting their first job (see section 7)

4. USER ACCOUNTSYou are responsible for:

  • Keeping your account credentials secure

  • All activity that occurs under your account

  • Providing accurate information at all times

We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the platform or other users.5. REQUESTERSAs a Requester you agree to:

  • Only post genuine requests for queue holding

  • Pay the bounty amount you have committed to

  • Arrive at the venue at the agreed time to take over the queue position

  • Complete the handoff using the in-app QR code

  • Not cancel requests repeatedly or unreasonably

When you post a request, a holding charge (authorisation) is placed on your payment method. This is captured when the job is completed. See section 9 for cancellations.6. QUEUERSAs a Queuer you agree to:

  • Only accept jobs you are genuinely able to complete

  • Arrive at the venue at the agreed time

  • Submit an arrival photo confirming your presence in the queue

  • Remain in position until the Requester arrives

  • Complete the handoff using the in-app QR code

  • Not misrepresent your position in the queue

  • Not accept jobs you do not intend to complete

Payment is released to you after the job is completed and the handoff verified. Payouts are processed via Stripe Connect, typically within 2–3 business days. You are responsible for your own taxes (see section 14).7. IDENTITY VERIFICATIONQueuers must complete identity verification before accepting their first job. Verification is currently carried out manually by our team: you will be asked to submit a government-issued photo ID (passport or driving licence) and a selfie, which we review to confirm you are a real person and that the ID belongs to you.You must have the legal right to work in the United Kingdom to act as a Queuer, and you confirm this when you register. Failure to complete verification will prevent you from accepting jobs. See our Privacy Policy for how this data is handled.8. PLATFORM FEESQ4U charges a platform fee on each transaction. The current fee is displayed at the time of posting a request. Fees may change with reasonable notice.9. CANCELLATIONS AND REFUNDSRequesters:

  • Cancellation before a Queuer accepts - The payment authorisation is released in full; no charge.

  • Cancellation after a Queuer accepts but before they begin queuing - The authorisation is released in full. We may introduce a cancellation fee in future; any such fee will be shown before you confirm.

  • No-show by the Requester once the handoff is ready - The job may be treated as completed and charged.

Queuers:

  • Cancellation before arriving at the venue - No penalty for a first cancellation; repeated cancellations may result in suspension.

  • Abandoning a job after arrival - May result in suspension.

10. DISPUTESIf a dispute arises between a Requester and a Queuer, contact us at [email protected]. We will review available evidence (arrival photos and QR handoff records) to reach a fair resolution. Our decision on disputes is final, without affecting your statutory rights.11. PROHIBITED CONDUCTYou must not use Q4U to:

  • Post or accept fraudulent requests

  • Misrepresent your location or position in a queue

  • Harass, threaten, or harm other users

  • Attempt to circumvent our payment system

  • Create multiple accounts

  • Post objectionable, offensive, or unlawful content

  • Use the platform for any unlawful purpose

Contact details shared to coordinate a job (such as a phone number) may only be used for that job. Using another user's contact details to harass, market to, or contact them for any unrelated purpose is prohibited.12. REPORTING AND OBJECTIONABLE CONTENTWe do not tolerate objectionable content or abusive behaviour. You can report another user, a review, or any content you believe breaches these Terms using the in-app report option or by emailing [email protected]. We aim to review reports and remove violating content — or remove the responsible user — within 24 hours. You may also block another user to stop further contact.13. RATINGS AND REVIEWSAfter each completed job both parties may leave a rating and review. Reviews must be honest and based on genuine experience. We may remove reviews that are abusive, false, or that otherwise breach these Terms.14. INDEPENDENT CONTRACTOR STATUS AND TAXQueuers provide services as independent, self-employed individuals. Nothing in these Terms creates an employment, worker, agency, or partnership relationship between a Queuer and Q4U. Queuers are solely responsible for declaring and paying any income tax and National Insurance due on their earnings.15. INTELLECTUAL PROPERTYQ4U and all associated content, branding, and technology are owned by Get Simple Solutions LTD. You may not copy, reproduce, or distribute any part of Q4U without our written permission.16. LIMITATION OF LIABILITYQ4U provides a platform to connect users. We are not responsible for:

  • The conduct of Requesters or Queuers

  • Any loss or damage arising from use of the platform

  • Failure to obtain entry to an event or venue

  • Any indirect or consequential losses

Our total liability to you in connection with any transaction shall not exceed the value of that transaction.Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.17. GOVERNING LAWThese Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.18. CHANGES TO THESE TERMSWe may update these Terms from time to time. We will notify you of significant changes via the app or email. Continued use of Q4U after changes take effect constitutes acceptance of the updated Terms.19. GENERALIf any provision of these Terms is found to be unenforceable, the remaining provisions continue in effect. These Terms are the entire agreement between you and us regarding Q4U. We may transfer our rights and obligations under these Terms to another company; this will not affect your rights.20. CONTACTGet Simple Solutions LTD
Company number: 16620856
Registered office: Imperial House Unit 12, 144 East Street, Epsom, Surrey, United Kingdom, KT17 1EY
Email: [email protected]
Website: getsimplesolutions.co.ukBack to top

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PRIVACY POLICY

Q4U is operated by Get Simple Solutions LTD
Last updated: July 20261. WHO WE AREQ4U is a digital marketplace operated by Get Simple Solutions LTD, a company registered in England and Wales. We connect Requesters (people who want someone to queue for them) with Queuers (people who queue on their behalf). We are the "data controller" for the personal data described in this policy.Get Simple Solutions LTD
Company number: 16620856
Registered office: Imperial House Unit 12, 144 East Street, Epsom, Surrey, United Kingdom, KT17 1EY
Email: [email protected]
Website: getsimplesolutions.co.uk2. WHAT DATA WE COLLECTInformation you provide:

  • Full name

  • Email address

  • Phone number

  • Profile photo (optional)

  • Payment information (processed by Stripe — we do not store full card details)

Identity verification data (Queuers only):

  • A government-issued photo ID (passport or driving licence)

  • A selfie used to confirm the ID belongs to you (this is biometric data)

Usage data:

  • App activity and interactions

  • Device information

  • Push notification tokens

3. WHY WE COLLECT ITWe use your data to:

  • Create and manage your Q4U account

  • Match Requesters with Queuers

  • Process payments and payouts securely

  • Verify the identity of Queuers before they accept paid jobs

  • Send job-related notifications

  • Prevent fraud and keep the platform safe

  • Meet our legal obligations

4. OUR LAWFUL BASES (UK GDPR)
We rely on the following lawful bases to process your data:

  • Contract - To provide the Q4U service (your account, matching, payments, and notifications).

  • Legitimate interests - To keep the platform safe, prevent fraud, and improve our service.

  • Legal obligation - To meet accounting, tax, and other legal requirements.

  • Consent - For optional features and for identity verification. The selfie used in verification is biometric data, a "special category" of personal data, so we process it only with your explicit consent, which you give when you choose to complete verification. You can withdraw consent at any time, but we will then be unable to verify you and you will not be able to accept jobs as a Queuer.

5. IDENTITY VERIFICATIONQueuers must complete identity verification before accepting their first job. This is currently carried out manually by our team: you submit a government-issued photo ID and a selfie, and a member of our team reviews them to confirm your identity.Your ID document and selfie are stored securely, with access restricted to authorised staff. We delete the document and selfie images once verification is complete (and in any case within 30 days), retaining only your verification status and the date it was completed. We may keep images for longer only where necessary to investigate fraud or to meet a legal obligation.

6. PAYMENTSPayment processing is handled by Stripe. When you make or receive payments through Q4U, your financial data is processed by Stripe under their privacy policy (stripe.com/privacy). We do not store your full card details.

  • Requesters: a holding charge is placed when a request is posted and captured on successful completion.

  • Queuers: payouts are processed via Stripe Connect, typically within 2–3 business days of completion. Setting up payouts requires providing identity and bank details to Stripe, who carry out their own checks.

7. WHO WE SHARE DATA WITHWe share data only where necessary:

  • Stripe - Payment processing and payouts

  • Supabase - Our secure database and file-hosting provider, which stores your account data on our behalf

  • Expo, Apple, and Google - To deliver push notifications to your device

  • Other users - During an active job, the other party can see your display name, rating and profile photo, and can contact you by phone (call or SMS) using your phone number so you can coordinate the handoff. These contact options are removed once the job is completed or cancelled

We do not sell your personal data.8. INTERNATIONAL DATA TRANSFERSSome of our providers (for example Stripe and our hosting infrastructure) may process data outside the United Kingdom, including in the United States. Where your data is transferred outside the UK, we rely on appropriate safeguards. Such as UK-approved Standard Contractual Clauses or an adequacy decision to keep it protected.9. DATA RETENTIONWe keep your personal data for as long as your account is active. If you close your account we delete your personal data within 30 days, except where we must retain it for legal or financial compliance (typically up to 7 years for financial records). Identity document images are handled as described in section 5.10. YOUR RIGHTSUnder UK GDPR you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise any of these, contact [email protected]You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.11. CHILDREN
Q4U is intended for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete it.12. COOKIESThe Q4U mobile app does not use cookies. Our website may use essential cookies for functionality.13. CHANGES TO THIS POLICYWe may update this policy from time to time. We will notify you of significant changes via the app or email.14. CONTACTGet Simple Solutions LTDCompany number: 16620856
Registered office: Imperial House Unit 12, 144 East Street, Epsom, Surrey, United Kingdom, KT17 1EY
Email: [email protected]Back to top